1 - 3 yrs
TURBHE
- Manage and enhance customer
engagement strategies.
- Handle customer queries, complaints, and requests efficiently.
- Develop and maintain positive relationships with clients and
customers.
- Oversee the CRM system, ensuring it's up-to-date and used effectively
by the team.
- Train team members on CRM software features and best practices.
- Monitor CRM performance metrics to ensure accurate data
collection and reporting.
- Analyze customer data and feedback to identify trends and areas for
improvement.
- Design and implement customer loyalty programs to increase
retention.
- Track and measure the success of loyalty initiatives and recommend
improvements.
- Monitor key CRM metrics like customer satisfaction (CSAT), Net
Promoter Score (NPS), churn rate, and Customer Lifetime Value (CLV).
- Provide regular reports on CRM performance to senior management.
Salary:
0 - 350000 (Annual)
No of Positions:
1